Terms and Conditions

 

Accepted Payments

Credit Cards, PayPal, Google Checkout,
IDEAL Creation Gift Card

Credit Cards

We accept the following credit cards: MasterCard, Visa, American Express, and Discover. We do not accept Diners Club.

Paypal

We accept PayPal payments (via our website only) provided that the shipping address is a PayPal confirmed address. Please note: PayPal payments cannot be combined with other payment methods.

Google Checkout

Choose Google Checkout for quick checkout through Google (US customers only). All you need is a Google Checkout account.

 

  • Once you have completed a purchase using Google Checkout, IDEAL Creation will communicate with you via your Google Checkout email address regarding shipping, tracking, and returns.
  • Orders through Google Checkout cannot be modified. You must cancel the order and place a new order if necessary.
  • When you use Google Checkout you are protected by Google's fraud protection policy which covers you against unauthorized purchases made through Google Checkout.
  • Your credit/debit card information is stored in your Google Checkout account. Charges to your credit card are made by GOOGLE IDEAL Creation. Your credit/debit card information is not shared with IDEAL Creation.

  • IDEAL Creation Gift Card

    IDEAL Creation gift cards can be used for purchases online, and over the phone.

    Shipping Fees

     

  • Shipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit.

  • You can calculate your estimated standard shipping fee for any product by clicking on the 'Calculate Shipping' link on our product list and product detail pages. If you’re logged in and have previously placed an order with us, your zip code (Postal Code) will be saved. If you are not logged in, just enter your zip code (Postal Code) or country to get a shipping cost estimate. (You will have the option to upgrade your shipping to a different service during the checkout process.) The shipping calculator is available in the Shopping Cart as well so that you can calculate the standard shipping costs for your full order before you begin checking out. If you select a different shipping method during checkout your actual shipping cost may be higher.

  • Shipping Options

    We are just using Canada Post but soon we will also use UPS and FedEx. Expedited shipping options are also available for rush deliveries

    Return Policy

    At IDEAL CREATION, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to IDEAL CREATION within 15 days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.
    You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
    Please read all conditions below. If conditions are not met, IDEAL CREATION reserves the right to refuse the return or to charge a restocking fee of 15%.

    How to return or exchange an item:

     

  • In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
  • To request an RMA number by phone, call Customer Service at 877-429-3350.
  • Place the original package into a shipping carton.
  • Include the invoice and the reason for the return. If defective, please specify the defect.
  • Please do not place stickers or shipping labels on the original manufacturer’s package.
  • The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
  • Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • Send pre-authorized returns to:

  • IDEAL Society

    7770 Jaffray Baynes Lake Road
    Jaffray, B.C.
    V0B 1T0 Canada

    Tel. (877) 429 3350
    Fax (877) 429 3350

    service@idealcreation.ca
    www.idealsociety.org